Privacy Policy
In short: We collect only what we need to process your orders and improve your shopping experience. We never sell your personal information to third parties.
Who We Are
AutomatedParts LLC is a Wisconsin-based company that sells industrial automation components, PLCs, drives, electrical equipment, and MRO supplies through our website at www.automatedparts.com. This privacy policy explains how we collect, use, store, and protect your personal information when you visit our site or place an order.
Information We Collect
Information You Provide
When you interact with our website, you may provide us with the following information:
| Data Type | When Collected | Purpose |
|---|---|---|
| Name, email, phone number | Account creation, checkout, contact forms, quote requests | Order processing, communication, customer support |
| Shipping and billing address | Checkout | Order fulfillment, tax calculation, fraud prevention |
| Payment information | Checkout | Transaction processing (handled by our payment processor; we do not store full card numbers) |
| Company name, job title | Account creation, quote requests (optional) | Business account management, tailored service |
| Order history | When you place orders | Account management, returns, warranty support |
| Messages and correspondence | Contact forms, email, quote requests | Customer support, responding to inquiries |
Information Collected Automatically
When you browse our site, we automatically collect certain technical information through cookies and similar technologies:
| Data Type | Technology | Purpose |
|---|---|---|
| IP address, browser type, device info | Server logs | Security, fraud prevention, site performance |
| Pages visited, time on site, referring URL | Google Analytics | Understanding how visitors use our site to improve the experience |
| Cart contents, browsing behavior | WooCommerce cookies | Shopping cart functionality, order attribution |
For more details on cookies, see our Cookie Policy.
How We Use Your Information
We use the information we collect for the following purposes:
Order fulfillment — processing your purchases, shipping products, sending order confirmations and tracking information, handling returns and warranty claims.
Customer communication — responding to your questions, providing technical support, sending order status updates, and following up on quote requests.
Account management — maintaining your customer account, order history, and saved preferences if you create an account.
Site improvement — analyzing browsing patterns and site usage to improve our product listings, navigation, and overall shopping experience.
Marketing (with consent) — if you subscribe to our newsletter, we may send you information about new inventory, promotions, and surplus deals. You can unsubscribe at any time.
Legal compliance and security — complying with applicable laws, preventing fraud, and protecting the security of our site and customers.
How We Share Your Information
We never sell your personal information. We only share your data with the third-party service providers necessary to operate our business and fulfill your orders.
| Third Party | Purpose | Data Shared |
|---|---|---|
| Payment processors (Stripe, PayPal) | Securely processing payments | Billing info, transaction amount |
| Shipping carriers (USPS, UPS, FedEx) | Delivering your orders | Name, shipping address, phone number |
| Google Analytics | Website traffic analysis | Anonymized browsing data, IP address |
| Email service provider | Sending order confirmations and newsletters | Name, email address |
| Web hosting provider | Hosting our website and storing data | All site data (secured under their privacy terms) |
We may also disclose your information if required by law, court order, or governmental request, or if necessary to protect the rights, property, or safety of AutomatedParts LLC, our customers, or others.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining your account, processing transactions, and complying with legal obligations. Specifically:
Order records are retained for a minimum of 7 years for tax and accounting compliance.
Customer accounts are retained as long as your account is active. You may request account deletion at any time.
Marketing data is retained until you unsubscribe or request removal.
Server logs and analytics data are retained for up to 26 months.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Access — request a copy of the personal data we hold about you.
Correction — request that we correct inaccurate or incomplete information.
Deletion — request that we delete your personal data, subject to legal retention requirements.
Opt-out of marketing — unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly.
Data portability — request your data in a structured, commonly used format.
To exercise any of these rights, contact us using the information below. We will respond within 30 days.
Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption on all pages, secure payment processing through PCI-compliant providers, restricted access to personal data on a need-to-know basis, and regular security monitoring of our website and hosting environment.
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to following industry best practices.
Children’s Privacy
Our website is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
Third-Party Links
Our website may contain links to third-party sites (manufacturer websites, carrier tracking pages, payment processors, etc.). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have questions about this privacy policy, want to exercise your data rights, or have concerns about how your information is handled, please contact us: