Shipping Policy
Where We Ship From
All orders ship from our warehouse in Wisconsin, USA. Items are packed and inspected at our facility before every shipment. We ship Monday through Friday, excluding federal holidays.
Processing Times
Same-day shipping is available for in-stock items on orders placed before 12:00 PM CST, Monday through Friday. Orders placed after the cutoff or on weekends and holidays will ship the next business day.
Most orders ship within 1 business day. In rare cases where an item requires additional inspection or testing before shipment, we’ll notify you of any delay and provide an estimated ship date.
Domestic Shipping (United States)
| Shipping Method | Estimated Transit | Cost |
|---|---|---|
| USPS Priority Mail | 2–3 business days | Calculated at checkout |
| USPS First Class (lightweight items) | 3–5 business days | Calculated at checkout |
| UPS Ground | 1–5 business days | Calculated at checkout |
| UPS 2nd Day Air | 2 business days | Calculated at checkout |
| UPS Next Day Air | 1 business day | Calculated at checkout |
| FedEx Ground | 1–5 business days | Calculated at checkout |
| FedEx Express (2-Day / Overnight) | 1–2 business days | Calculated at checkout |
| Freight / LTL (oversized items) | 3–7 business days | Quoted individually |
Shipping rates are calculated in real time at checkout based on package weight, dimensions, and your delivery address. The most cost-effective option is selected by default, but you can choose an expedited method if needed.
Free Shipping
We offer free standard shipping on domestic orders over $250. Free shipping applies to USPS Priority Mail or UPS Ground (our choice based on package size and weight). Expedited and freight shipments are excluded from the free shipping offer.
International Shipping
We ship internationally on a case-by-case basis. International orders may be subject to additional considerations:
| Detail | Information |
|---|---|
| Available carriers | USPS International, UPS Worldwide, FedEx International |
| Estimated transit | 7–21 business days depending on destination and carrier |
| Customs duties & taxes | Buyer is responsible for all import duties, taxes, and customs fees imposed by the destination country |
| Customs documentation | We provide commercial invoices and any required export documentation |
| Restricted items | Some industrial components may be subject to export controls (EAR/ITAR). We will notify you if an item cannot be shipped to your destination. |
For international orders, please contact us for a shipping quote before placing your order. We can often find competitive rates through our carrier accounts.
Order Tracking
Every shipment includes tracking. Once your order ships, you’ll receive an email with your tracking number and a direct link to track your package. You can also check the status of your order by logging into your account.
If tracking shows your package as delivered but you haven’t received it, please check with neighbors, your mailroom, or building management first. If the package is still missing, contact us within 48 hours and we’ll work with the carrier to investigate.
Packaging
All items are carefully packed to prevent damage during transit. Industrial components are wrapped in anti-static bags where appropriate and cushioned with protective material. Fragile or sensitive items (such as HMI screens, glass lab equipment, or precision instruments) receive additional protection.
We reuse clean packaging materials when possible to reduce waste. If you have specific packaging requirements (e.g., ESD-safe packaging for sensitive electronics), please note this in your order or contact us before shipment.
Oversized & Heavy Items
Items that exceed standard parcel carrier limits (typically over 70 lbs or large enclosures and panels) may require freight / LTL shipping. For these orders:
Residential delivery — freight deliveries to residential addresses may incur an additional surcharge from the carrier. Liftgate service is available on request.
Commercial delivery — if you’re receiving at a business with a loading dock, standard freight delivery is the most economical option.
We’ll contact you with a freight quote before shipping any oversized item. Freight charges are not included in our free shipping offer.
Shipping Insurance
All orders are insured against loss and damage during transit at no additional cost to you. If your package arrives damaged or is lost by the carrier, we will file a claim and either ship a replacement or issue a full refund. See our Returns & Warranty Policy for details on reporting damaged shipments.
P.O. Boxes & APO/FPO Addresses
No shipping to P.O. Boxes or APO/FPO/DPO military addresses.
Multiple Shipments
Large orders or orders containing items from different warehouse locations may ship in multiple packages. You’ll receive a separate tracking number for each shipment. You will only be charged shipping once per order.
Shipping Delays
While we do our best to ensure timely delivery, transit times provided by carriers are estimates and not guaranteed (unless you select a guaranteed service like UPS Next Day Air). Delays can occur due to weather, carrier volume, or customs processing for international shipments. We are not responsible for carrier delays but will assist you in resolving any shipping issues.
Questions?
If you have questions about shipping, need a quote for international or freight delivery, or need to update a shipping address on an existing order, reach out to us: